Unleash Your Business Potential
With Proven Expertise in Call Center Outsourcing
You're not just getting a service provider; you're gaining a dedicated partner committed to your business's growth.
Partners Who Rely On Us:
We can help your company live up to its potential
Optimized Call Center Operations:
Back Office Processing
Sales / Appointment Setting / Lead Gen.
Billing and Collections
WE’VE GOT YOUR BACK
As a true BPO group, we can support all major workflows for call center outsourcing services to a full lead generation team.
Our bilingual staff members are fluent in English and Spanish, and proficient in other languages, ensuring exceptional call center and support services.
We specialize in catering to various sectors, including legal, finance, healthcare, retail, IT-telecom, marketing, real estate, among others.
Engaged US Clients
Our strong cultural understanding, synchronized time zones, and collaborative work approach have fostered exceptional partnerships.
Let's make a move! Discuss the next transformative step for your business.
Meet Partner-Up: Your Trusted Ally in Call Center Outsourcing
Partner-Up is born out of a wealth of industry expertise.
With over 20 years of experience, our founding team has been at the forefront of the outsourcing industry's birth and growth in the region, mastering the intricacies of the trade, understanding the pivotal dos and don'ts, and pinpointing the optimal moments for outsourcing to yield the best results.
Culture Drives Our Success
The Prime Choice for Call Center Outsourcing
With its time-zone compatibility (U.S. Mountain Time), El Salvador emerges as the ideal location for your call center services.
- U.S. dollar as the official currency for streamlined financial transactions
- Short 2-hour flights to major U.S. cities (over 20 daily flights) Cultural affinity: 2.3 million Salvadorans in the U.S. (35% of the population)
- Seamless communication and stronger relationships with US-based customers
Health Care Company
We joined forces with a leading HealthCare company. Managing three call center vital pipelines, we orchestrated outbound calls to Home Health Aides, streamlining appointments, paperwork, attendance records, and customer satisfaction. Additionally, our teamwork extended to promoting their specialized certification product for the east coast, primed for future expansion.
Annual Savings in operational costs
Patient Intake Specialists
37% Increase in first contact resolution.
0 Missed Filling Deadlines
98% of Net Collections Rate
Sales and Lead Generation Agents
125 Outbound calls per day
What Our Partners Say About Us:
UAM's well-rounded resources continue to contribute to the agency's increased client acquisition rate. They're committed to accomplishing their tasks with accuracy and transparency, and they offer top-notch backend call center support to guarantee the efficacy of their client's procedures.
The level of talent that they have available is impressive. UAM call center services make day-to-day processes easier and more efficient. Their team is smart, reliable, and easy to work with. Their services are extremely affordable, and they have strong project management skills.
Their call center services are reliable and thorough. UAM has increased my productivity and has dramatically reduced my workload. The team's responsiveness and timeliness strengthen the ongoing engagement. Above all, they ask relevant questions to understand all processes.
The partner is happy with the engagement as well as pleased with the call center agents efficiency and work ethic. Despite working remotely, they implemented effective communication, productivity, and proactivity. Adaptability and professionalism are hallmarks of their high-quality work.